RIGHT OF WITHDRAWAL

If you buy goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from the day after delivery. You can then return your order without paying a fine and without giving any reason in the original unopened condition and in the original packaging, sufficiently protected to reach us undamaged. You pay the costs for the return yourself. Within 14 days after we have received your order, we will refund you the full purchase price by bank transfer. 
1. The direct costs of returning the goods are therefore for your account. We will indicate the cost price or make an estimate if this cannot reasonably be calculated in advance. 
2. We may withhold reimbursement until we have received the goods back. The risk of returning the goods and proof thereof is entirely for your account. 
3. During the first 14 days after delivery, we expect you to handle the order and the packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods. Our drinks should also always be stored in a dark, cool and dry place. Drinks of which the seal has been opened or has already been opened cannot be returned on the basis of Article VI.53, 5° Economic Law Code, just like drinks that have not been properly stored in accordance with the instructions for use in this article. If you return the goods, this must be done together with the original packaging, with all accessories supplied and in the original condition and packaging and taking into account our instructions below. 
4. You can return your return package by post or courier. For this you can use the same shipping service that was used for the delivery. 
5. In order to exercise your right of withdrawal quickly and correctly, both in the case of the delivery of services and the delivery of goods, you can fill in the form mentioned below and send it to info@bitbook.be or by post to bitbook.be, Heiligenborre 21, B-1170 Brussels. We will send you a confirmation of receipt of your withdrawal by e-mail. 

MODEL FORM FOR WITHDRAWAL
(complete and return this form only if you wish to revoke the contract) - Aan bitbook.be, Heiligenborre 21, B-1170 Brussels or by e-mail info@bitbook.be  
here you must enter your name, address, telephone number and, if applicable, your fax and e-mail address:
Name and surname:
Address:
Phone:
Fax:
Email:
  - I/We (*) share(s) (*) hereby inform you that I/we (*) revoke/revoke our agreement concerning the sale of the following goods/provision of the following service (*)
  - Ordered on (*)/Received on (*)
  - Name(s) of consumer(s)
  - Address consumer(s)
  - Signature of consumer(s) (only when this form is submitted on paper)
  - Date
  (*) Strike out what does not apply." 

RETURN APPROACH

If the goods delivered by us were damaged during transport, do not correspond to the items stated on the delivery note or do not correspond to the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items. return it to us within 14 calendar days of receipt. You must use the enclosed “return form” for this. If you have any questions when completing this return form, you can contact one of our employees at the e-mail address info@bitbook.be. Feel free to send a photo as additional information. Please note: drinks whose seal has been broken or have already been opened cannot be returned.